If you have questions about customer service or a refund please call us at 877-879-8944
Vet2Gov offers you a full refund if you cancel your services within the first three business days of signing this agreement excluding weekends and holidays. If you cancel after that three business days (3) day period from the time you make payment for our Service (Full Refund Period), you may receive a refund, less work completed, lost fees and processing costs, loss of income for canceling a scheduled project and a fee for our initial setup, such as credit card processing, postage, interview processes, research, data collection and other hard costs. Any other cancellation period there may not be a refund depending on the amount of work performed, resources allocated and other associated costs. By submitting payment to Vet2Gov, you hereby agree to be bound by this refund policy, in addition to the Terms & Conditions known as Terms of Service posted on TERMS & CONDITIONS PAGE of our website.
All refund requests must be made in writing, submitted by US Mail, fax or email. Refund requests by phone or voicemail will NOT be accepted. Vet2Gov reserves the sole and exclusive right to choose the refund method, which may take the form of a bank-issued check, or an electronic refund back to your credit card. If, after payment by credit/debit card and the Full Refund Period, you later dispute the charge(s), unless prohibited by law, you agree not to cancel, revoke, charge back, or dispute any previously entered charge on your credit/debit card. If you do so, and it is later determined that the charge was properly authorized, you agree to pay all out-of-pocket fees and costs incurred by Vet2Gov as a result of the improper cancellation, revocation, charge back, or dispute. If a chargeback is initiated, you also may lose the right to any refund, full or partial, due to the efforts expended on your behalf, including processing and responding to your chargeback request. Moreover, Vet2Gov reserves the right to seek civil damages and attorneys’ fees and/or to report any fraudulent activity as warranted.